Terms & Conditions

By accessing or using this website, purchasing products, or booking consultations, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. General Information

The information on this website, including product descriptions, and promotional content, is provided for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Before using any product, you should consult a qualified healthcare professional to determine if it is suitable for your individual needs.

2. No Medical Advice

The supplements and services provided by The Holistic Sister:

  • Are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Have not been evaluated by the Therapeutic Goods Administration (TGA) or any other regulatory authority.

You should seek professional medical advice before:

  • Using any supplement or product
  • Making significant changes to your diet, lifestyle, or healthcare regimen
  • If you are pregnant, breastfeeding, taking medication, or have pre-existing health conditions

3. Product Use & Safety

  • Products should be used as directed on the label.
  • They should not replace a balanced diet or prescribed medical treatments.
  • If you experience adverse effects, discontinue use immediately and consult a healthcare professional.

4. Payment Terms

  • Payments are accepted via Mastercard, Visa, Apple Pay, Google Pay, PayPal and Afterpay
  • Payment is taken at the time of purchase or booking.
  • If a payment fails, your order or booking will not be confirmed.

5. Returns & Refunds

Damaged or Incorrect Items

If your order is damaged, faulty, or incorrect:

  1. Take a clear photo of the issue.
  2. Contact us at info@theholisticsister.com within 7 days of delivery.
  3. We will arrange a replacement or refund

Refunds are not given for change of mind

6. Shipping Policy

  • Orders are processed Monday to Saturday and dispatched within 1–3 business days.
  • All orders are shipped via Australia Post with tracking provided.
  • Delivery can take up to 10 business days, depending on location.
  • We are not responsible for delays caused by Australia Post, customs, or incorrect addresses.

7. Intellectual Property

All website content, including text, graphics, logos, product descriptions, and images, is protected by copyright and intellectual property laws.

  • You may not copy, reproduce, or distribute content without written permission.
  • Trademarks, logos, and branding may not be used without consent.

8. Privacy & Data Protection

  • Your personal information is collected and used in accordance with our Privacy Policy.
  • We store and process personal data securely and do not share it with third parties except as required for processing orders or as required by law.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from use of our products or services.
  • Our maximum liability is limited to the amount paid for the product or service.

10. Digital Products

  • Digital downloads, e-books, and online courses are licensed for personal use only.
  • Redistribution, resale, or sharing is strictly prohibited.
  • No refunds are available once digital content is accessed or downloaded.

11. External Links Disclaimer

We may link to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy policies, or practices of external sites.

12. Age Restriction

By using this website or purchasing products, you confirm that you are 18 years or older.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Force Majeure

We are not liable for delays or failures in performing obligations caused by events outside our reasonable control, including natural disasters, postal delays, strikes, or pandemics.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without notice.


By continuing to use our website, you agree to be bound by the latest version.